If you have deleted your QR code by mistake or cannot use it, please contact with us via chatting or sending an email. We will support you as soon as possible. Our customer support is available 24/7.
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If you cannot scan your QR code, there are several reasons for this: 1. Your phone is not compatible with eSIM / unlocked Make sure that your phone is compatible with eSIM. Check our list of device supported with eSIM. If yes, you can move to step 2. Make sure that your phone is unlocked. […]
If your device is network locked, you cannot use it abroad. An eSIM can only be installed on the mobile device which is network-unlocked and eSIM-compatible. In this case, you should contact your network carrier to unlock it.
Provides answers to questions about solving issues related to installing, activating, using and managing eSIMs. If you cannot find the question and answer you want, please contact us via chat or email. Our support team is available 24/7.
Find out if your phone supports eSIM technology with our full updated list of eSIM compatible phones and supported devices (tablets, smartwatches and laptops). To use an eSIM, your phone must be carrier-unlocked and eSIM compatible. In this list, you will know: Which iPhones support eSIM Which Android phones support eSIM (covering Samsung, Google Pixel, […]
Important Disclosure: The content provided does not consider your particular circumstances and does not constitute personal advice. Some of the products promoted are from our affiliate partners from whom we receive compensation. If you require any personal advice, please seek such advice from an independently qualified financial advisor. While we aim to feature some of […]
We provides answers and solutions to the most frequently asked questions about the process of installing and activating an eSIM for tourists. If you cannot find the question and answer you are wondering, please contact us via chat or email. Our customer support team is available 24/7.
If you are having trouble scanning your eSIM QR code, here are some possible reasons and solutions to help you resolve the issue: 1. Your Phone Is Not Compatible with eSIM or Is Locked Check Compatibility: Ensure your phone supports eSIM. You can review our eSIM-compatible device list to confirm. Phone Must Be Unlocked: Only […]
eSIM-compatible devices offer the flexibility to install multiple eSIMs. However, the exact number of eSIMs you can store or have active at the same time depends on your device model. eSIM Storage Capacity: iPhones: Most modern iPhones can store between five and 10 eSIMs. Android Devices (Samsung Galaxy, Google Pixel, Huawei, etc.): These devices typically […]
No, an eSIM cannot be installed on multiple devices simultaneously. eSIMs are designed for single-device use, meaning once an eSIM is activated on a specific device, it becomes tied to that device and cannot be transferred or reinstalled on another. This restriction ensures security and compliance with carrier policies. If you need connectivity on multiple […]
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